Delivery Info
At Salt Sand Swim, we are committed to ensuring a smooth and reliable shopping experience from start to finish. We understand how important it is for you to receive your order in a timely manner, so we've outlined all the key shipping details you need to know to help make your purchase process as easy as possible. Please take a moment to review the information below, and don't hesitate to reach out if you have any questions or need assistance with your order.
Pre-Order Items
If you've ordered pre-order items, please refer to the estimated delivery time provided at checkout. Note that delivery times for pre-order items are subject to change. If you've ordered both in-stock and pre-order items, we'll ship your order once the pre-order item becomes available. If you'd like the in-stock items sooner, please contact us, and we can send an invoice for the additional shipping cost to dispatch them right away.
Australia Post Delays
Due to holidays and high parcel volumes, Australia Post may experience delays, and shipping times are subject to change, especially during busy periods. While some parcels may arrive promptly, others could take longer than usual. Please note that Salt Sand Swim has no control over these delays.
Shipping Methods & Costs
Below you'll find the estimated shipping prices and delivery times for your order. Please note that these are subject to change and may vary depending on factors such as location and carrier availability.
| Method | Cost | Estimated Delivery Time | Service |
|---|---|---|---|
| Standard (Australia) | $9.95 or FREE on orders over $99. Additional $9.95 for orders with Final Sale items. | 3–20 Business Days* | Australia Post (Road) |
| Express (Australia) | $15 or $5 on orders over $99. Additional $15 for Final Sale items. | 3–5 Business Days* | Australia Post (Express) |
| New Zealand |
$15 or FREE on orders over $225. Additional $15 for Final Sale items. (International Shipping Coming Soon) |
2–5 Business Days* |
DHL
|
*Please note: Shipping times are estimates and may vary based on Australia Post’s processing times. During busy periods, packing and handling times may take up to 7-10 business days.
General Shipping Information
- Australia Shipping: Shipping times may vary depending on Australia Post's processing times and delivery zones. Please note that our processing time is separate from the shipping time.
- Order Processing: Orders are processed Monday to Friday (excluding public holidays). Please allow 7-10 business days for handling and packing during busy periods.
- Shipment Confirmation: Once your order has shipped, you will receive a confirmation email with tracking information.
Troubleshooting Your Australian Order Delivery
If you're experiencing any issues with your Australian order, you may be able to resolve the issue by contacting Australia Post directly. Here are some helpful links:
- Missing or Lost Parcel: Missing or Lost Item
- Delivery Issues: Delivery Issues
- Mail Redirection and Hold: Mail Redirection and Hold
If you haven't received your parcel within the expected timeframe and cannot resolve the issue using the links above, please contact us at info@saltsandswim.com, and we will assist you further.
We appreciate your patience and understanding as we work to get your order to you as quickly as possible.
Thank you for choosing Salt Sand Swim!
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